Shipping Guides
In-depth, original guides on how tracking works, customs and duties, shipping times, lost parcels and more.
How package tracking really works
A clear, honest explanation of what happens behind a tracking number: scans, checkpoints, carriers and why your parcel sometimes goes quiet.
Customs, duties and clearance: the complete guide
What customs clearance means, when duties and import taxes apply, why parcels get held, and what you should (and shouldn't) do about it.
International shipping times: what to expect
Realistic delivery ranges for parcels from China, the US and within Europe, and the factors that speed up or slow down cross-border shipments.
Lost or delayed package: a step-by-step guide
A calm, practical checklist for when your parcel is late, stuck, or marked delivered but missing — and when to contact the carrier or seller.
Express vs economy shipping: which to choose
The real differences between express couriers and economy postal services — speed, cost, tracking quality and when each one makes sense.
Shipping status glossary: every term explained
A plain-language glossary of the tracking statuses and shipping terms you'll meet, from 'label created' to 'exception' and 'return to sender'.